Pointe-Claire, QC, Canada
Do you like the idea of making the world more fun for kids? Do you like working in a fast paced environment that stimulates you? If so, we may have the perfect role for you at Vortex as part of our internal sales team. As an Inside Sales Representative (IVR), you are a member of the Vortex sales team and make a significant contribution to revenue generation and customer satisfaction. Working in collaboration with an external sales partner, you participate in every step of the sales process in order to close deals. Whether creating leads, turning them into opportunities or accompanying the customer throughout their Vortex journey, you have a significant impact on the effectiveness of the sales process and the growth of a territory.
Ready to shape the future of fun?
At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 8000 custom installations spanning 50 counties and 5 continents! Vortex creates precious memories for thousands of families around the world every day.
If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity and ensuring everyone is empowered to succeed.
Responsibilities
- Understanding the specificities of assigned territory(ies).
- Understanding Vortex business goals, sales process, objectives and challenges
- Creating a fruitful partnership with players in assigned territory (ies), understanding that each may work differently and that these differences are key to a success.
- Collaboratively working alongside the outside sales partner through all the lead/opportunity/project stages .
- Creating virtual project folders and CRM opportunities, including all pertinent information for customer’s project.
- Reviewing incoming documents to ensure information provided is complete and accurate to ensure a smooth buying process.
- Providing accurate information to the project design team for the creation of 3D designs and technical documentation.
- Preparing project quotes and proposals, using various sales software tools including the CRM, a product configurator and a paperless proposal tool.
- Reviewing all documentation going out to customer for accuracy and precision and ensuring that it reflects the customer’s expectation.
- Gathering all information required for order placement and entering it into the CRM.
- Acting as liaison between outside sales team, customers and internal teams including product development, logistics, accounting and customer service, coordinating meetings with colleagues on projects that need clarification or more detailed information.
- Supporting outside sales team with any task that will contribute to closing a sale or maintaining a client.
- Following up on project status and updating CRM with all information pertinent to project status.
- Acting as a liaison for technical questions, or any other questions that required internal specialists (AR, logistic, manufacturing etc.)
- Keeping current on product, solutions knowledge and updates pertinent to Vortex business.
Skills and Competencies
- Business Acumen
- Teamwork
- Communication skills
- Time management
- Proactivity
- Detail oriented
- Able to multi-task
- Customer-oriented
Experience and Training
- 2+ years of experience in a similar role ideally in an international setting;
- Bilingualism in English and French (Our clients are all around the world, so a third language is always a plus!);
- At ease with online collaboration tools such as Microsoft Office 365;
- Great communication skills.
A Cascade of Benefits
- A great company culture that sells fun!
- Opportunities to see yourself and the company grow.
- Hybrid Model.
- Company-paid training and education reimbursement.
- Free on-site gym and parking.
- Benefits; Health & Dental Coverage, Telemedicine & Employee Assistance, RRSP matching and more.
- A planned integration tailored to you & a buddy who will assit you during your first months at Vortex!